Privacy policy
Effective August 5, 2026
Black Sparrow is a club management platform provided by Olympia Software Solutions Inc. Clubs use Black Sparrow to provide member accounts, billing records, reservations, events, digital credentials, and related services. The club is responsible for the member information it asks us to process; Black Sparrow processes that information to deliver the service.
Information we process
Depending on the features your club enables, we process your name, contact details, member number and membership relationships; account, charge, payment, statement and purchase history; tee times, event reservations and club interactions; device, authentication, security and audit information; and support communications. We do not sell personal information or use it for cross-app advertising.
Payments and integrations
Full payment-card numbers are collected and stored by Stripe, not Black Sparrow. We receive limited payment details such as card brand, last four digits, status and processor identifiers. When enabled by your club, data may also be synchronized from systems such as Toast. These providers process information under their own terms and privacy practices.
Why we use information
- Provide and secure your member account.
- Display account activity and support club accounting.
- Manage tee times, events, reservations and club communications.
- Detect abuse, troubleshoot problems and maintain audit history.
- Meet contractual, tax, accounting and legal obligations.
Sharing
Information is shared with your club and its authorized staff, service providers needed to operate Black Sparrow, and authorities when legally required. We require service providers to use information only for the services they provide.
Retention and deletion
You can start an account-deletion request inside the Black Sparrow app under Account. You may also email privacy@blacksparrowclubs.com. We remove or de-identify information that is no longer required. Clubs may need to retain financial, payment, tax, fraud-prevention, safety, audit or membership records for legal and legitimate operational periods. In those cases, account access is disabled and retained records are restricted until deletion is permitted. Requests are reviewed within 30 days.
Security
We use access controls, tenant separation, encrypted transport, audit logs and other technical and organizational safeguards. No system is completely risk-free. See our security overview for current engineering controls.
Children
Black Sparrow is a club service and is not directed to children under 13. A club or parent may provide limited dependent-member details as part of a household membership. Contact us to review or correct that information.
Your choices
You may ask to access, correct or delete information, subject to applicable law and club record requirements. You can update certain profile and notification choices in the member portal. Contact your club first for club-account corrections, or email us for privacy help.
Contact
Olympia Software Solutions Inc.
Email: privacy@blacksparrowclubs.com
Support: blacksparrowclubs.com/support.html